Authentication & Condition Guarantee

Last updated: June 2026

Our Promise

Every Gynormo piece is independently sourced, authenticated, photographed, and condition-reviewed before it is listed. Gynormo is the sole seller for every item on the site.

What Is Covered

Our guarantee covers the authenticity review and the accuracy of the condition information provided in your listing. Review each piece’s individual condition notes and photographs before purchase.

What Is Not Covered

The guarantee does not cover accidental damage after delivery, ordinary wear, improper care, third-party alterations, or changes in fit resulting from body changes.

Condition Notes

Pre-owned luxury can show signs of a previous life. Gynormo documents material wear, hardware marks, alterations, and included accessories in each listing whenever applicable.

How to File a Claim

1. Go to Your Orders in your account.
2. Open the order containing the item.
3. Select Authentication & Condition support next to the item.
4. Describe the issue and submit the claim.

Resolution Options

Depending on the issue, resolution may include repair, alteration, replacement, store credit, or refund at our discretion. We will communicate the appropriate path after reviewing your request.

Direct from Gynormo

There are no peer-to-peer sellers on Gynormo. Your purchase, service, returns, and delivery are all handled directly by our team.

Transferability

Warranty coverage applies to the original purchaser and is tied to the order record. Coverage may not transfer to subsequent owners.