Customer service

Get help the way you want it

Use live chat for fast help, request a callback for urgent issues, or submit a support ticket for anything that needs follow-up. Order tracking is below on the same page.

Chat now

Chat with Otto about your order any time. Live support agents are available 8am–5pm PST, Monday–Friday. Signed-in customers only.

Open live chat

Phone support

Call (888) 495-3390 for customer support or technical support.

Available 8am–5pm PST, Monday–Friday.

Support ticket

Submit a ticket when the issue needs review, escalation, or a written record. Attach it to a recent order or send a general request.

Create a ticket

Track your order

See shipment updates and purchase history in one place.

If you are signed in, go straight to your purchase history. If you are not signed in yet, sign in first to view the orders tied to your account.